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Assistant COO, HIM in Orange Park at Parallon

Date Posted: 6/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Orange Park
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary – The Assistant COO, HIM is a key member of the Shared Service Center (SSC) Team and is responsible for HIM Service Center (HSC) operations, strategic direction and administrative leadership, operational excellence, and business plan success. The Assistant HSC COO provides Subject Mater Expertise in system workflow and overall operational direction/oversight for coding, transcription, release of information, medical record completion, management, and other HIM specific activities within the HSC and the facilities it supports.

The Assistant HSC COO will work in key areas designated by HSC COO and will work side by side with the HSC COO on a daily basis. Areas of oversight include: Coding, Analysis, Transcription, Release of Information and coordination of operations at the HSC for all unbilled back-end processes (excluding Revenue Integrity and Billing) and hospital front-end HIM processes.

Supervisor – Shared Services Center HSC COO

Supervises – Regional Health Information Management Director(s) and Coding Director(s)

Duties (included but not limited to):
• Actively supports the planning, preparation and management of transition, organizational consolidation and business continuity of facility HIM processes from facilities to the HSC
• Interviews, hires, and provides supervision and leadership oversight to HSC staff. Responsible for acceptable competency levels of all HSC staff
• Provides leadership and input into the architecture, detail design and development of the HSC organizational processes
• Provides leadership and participates in key communication efforts with HIM personnel, HIM leadership, Facility leadership, SSC leadership, Division leadership and Group leadership
• Oversees Horizon Patient Folder (HPF) or McKesson Patient Folder (MPF) technology implementation for consolidation of activities
• Facilitates HPF/MPF integration activities, including mapping of HL7 document types
• Adheres to and supports Company and SSC IT&S standards, policies, and procedures
• Understanding of facility workflow to ensure all EMR systems integrate to the Legal Health Record
• Understanding of MEDITECH CPOE, PDOC, Epic, Cerner, and Patient Keeper
• Responsible for building and maintaining high quality HIM process controls and outcomes
• Assures accurate and timely transfer of data from facility to HSC
• Potential oversight of facility based HIM scanning center processes
• Supervises the preparation and maintenance of departmental policy and procedure manuals in compliance with Company standards
• Supervises the monitoring and adherence of established productivity standards

• Assumes a lead role for innovation, knowledge sharing, and leading practices identification within the HSC
• Contributes to the development of strategic direction of health information management
• Communicates routinely to facility, Division and Group leadership significant HSC issues, status of projects, barriers, and successes
• Manages facility leadership, SSC, Corporate, Division and Group customer relations
• Evaluates monthly trending analysis of HSC performance by reviewing operational metrics, including weekly and monthly A/R reports
• Directs and motivates the HSC management team and performance of HSC staff
• Develops strategy, specific goals, objectives, budgets, and performance standards for the HSC
• Participates in the budget process, including monthly reporting, planning and forecasting
• Follows overall market trends and communicates trends to Parallon executive team and others as appropriate
• Provide operational support through the facility acquisition and divestiture process, as applicable
• Identifies and implements process improvements to lower costs and improve service to facility customers
• Monitors performance and communicates with Information Technology management to ensure optimal use of installed technology and identify future needs
• Oversees risk management processes for the HSC in line with corporate and Parallon directives
• Provides oversight and guidance in support of Information Protection through collaboration with key division and facility personnel, leveraging Regional Health Information Directors and Facility Privacy Officers (FPOs).
• Performs staff reviews and prepares performance documents for direct reports
• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Job Requirements

Knowledge, Skills & Abilities
• Leadership - leads individuals and groups toward identified outcomes, setting high performance standards and delivering quality services
• Critical Thinking – actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or communication as a guide to belief and action
• Building and Maintaining Strategic Working Relationships – develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building, negotiating and maintaining crucial relationships
• Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those of the organization
• Effective Operational Decision Making – relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizational values
• Conceptual Thinking – ability to identify patterns or connections between situations that are not obviously related, and to identify key or underlying issues in complex situations. Includes using creative, conceptual or inductive reasoning
• Establishing Strategic Direction – establishing and committing to a long-range course of action to accomplish a long-range goal or vision after analyzing factual information and assumptions taking into consideration resources, constraints, and organizational values
• Change Leadership – continuously seeking and encouraging others to seek opportunities for different and innovative approaches to addressing organizational problems and opportunities
• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook and adjusting effectively to work within new work structures, processes, requirements, or cultures
• Initiative – independently takes prompt proactive steps towards problem resolution
• Managing Conflict – dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
• Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
• Stress Tolerance – maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
• Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
• Communication - communicates clearly, proactively and concisely with all key stakeholders
• Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations. Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value-added business activities
• Facilitation – ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development
• Tactical Execution - oversees the development, deployment and direction of complex programs and processes
• Financial Management - applies tools and processes to successfully manage to budget
• Project Management - administers tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
• Teambuilding – demonstrates ability to foster and perform in a team-building environment; seeks ways to engage and build staff through proactive identification of opportunities and coaching/mentoring
• Start-Up – understands complexities and needs to start-up, build and maintain a new business
• Negotiate and Influence Others – facilitates agreement in order to influence positive outcomes
• Coach, Mentor and Educate – provide timely guidance and feedback to help strengthen the knowledge/skill set of others to accomplish a task or solve a problem
• Work Independently – is self-supporting; not needing to rely on others to complete a job

• Bachelor’s Degree required. Advanced degree preferred

• Minimum 10 years healthcare management experience
• Experience leading large organizations strongly preferred
• Multi-facility experience preferred
• Experience with organizational start-ups, mergers, acquisitions, operational consolidation and shared services a plus
• Consulting or proven work experience in areas of process transformation, process re-engineering, change management and project management a plus
• Hospital executive level experience

• RHIA or RHIT certification