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Accounts Receivable Resolution Specialist - Insurance Follow-up WFH in Richmond at Parallon

Date Posted: 5/17/2019

Job Snapshot

Job Description

Accounts Receivable Resolution Specialist – Insurance Follow-up WFH
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Job Summary:
The Accounts Receivable Resolution Specialist (Internal Title: Collector) is responsible for performing account follow-up and resolution of insurance and patient receivables.
This is a full-time work from home opportunity, Monday thru Friday from 8:30AM to 5:00PM.
Responsibilities Include (but not limited to):
  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
  • Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution
  • Identify problem accounts and escalate as appropriate
  • Maintain compliance with pool completion requirements
  • Maintain required productivity and QA standards
  • Document in the patient account record to identify actions taken on the account
  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

  • High school diploma or GED required.

  • Minimum 1 year related experience required, preferably in healthcare
  • Experience with healthcare claims preferred
  • Collections experience preferred.

We offer training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.