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Account Management Analyst in Brentwood at Parallon

Date Posted: 4/17/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.Account Management Analyst

Job Summary – The Financial Analyst is responsible for applying a fundamental knowledge of healthcare billing practices and procedures related to identifying and performing root cause analysis to identify (but not limited to): trends in claim and denial issues, creating and executing reports, and assisting managers or leadership as needed.

Additionally, this team member contributes to improving the processes and infrastructure of the department. Closely integrate self with the financial reporting team to ensure collaboration, skillset development and be the primary source of data quality/validation for the account management team. Proficient in facilitation and interpersonal communication, this team member also consistently demonstrates skills in organization, prioritization, and professionalism.

Supervisor – Director, Client Accounts

Supervises – None

Duties (included but not limited to)
•Works closely with operations departments to assess and report performance.
•Coordinates scheduled and ad hoc data and analysis requests across the center’s operational units.
•Develop, test and deliver scheduled and ad hoc reports.
•Assists in the development of financial data collection and measurement tools within the center.
•Proactively review and provide data analysis and financial impact assessments to support center operations.
•Prepares and analyzes monthly MORs. (Monthly Operations Reports)
•Create, schedule, and run reports, queries, and utilities.
•Collaborate with other departments to resolve enrollment or claim issues as necessary.
•Monitor defined reports and work with applicable departments to ensure all claims/AR data is properly stated at month end.
•Creates and supports exception-based report generation for the account management team.
•Generates and delivers variance analysis, reports key financial statistics and assists business unit leaders in managing information effectively to optimize departmental efficiency and performance.
•Understands the working knowledge of revenue cycle operations, workflow and technologies currently in place.
•Complete special projects as assigned by management
•Identify trends and discrepancies (if any) in data to be escalated or worked with the respective departments.
•Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Knowledge, Skills, and Abilities
•Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. 
•Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
•Interpersonal skills - able to work effectively with other employees, patients, and external parties
•PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
•Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

High school diploma or GED required

1-2 years progressive accounting/finance experience required, preferably in healthcare revenue cycle preferred.  Basic SQL and/or Reporting Systems query writing experience preferred. Prior experience analyzing and interpreting data preferred.


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.