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Vendor Collections Analyst in San Antonio at Parallon

Date Posted: 4/23/2019

Job Snapshot

Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
***This is a work from home position per diem/PRN
Job Summary – The Vendor Collections Management Analyst is responsible for performing account reviews, follow-up and resolution of bad debt pre-list and handling incoming calls from patients and agencies related to aged receivables.

Duties (included but not limited to):

•         Reviews patient accounts for accuracy prior to placement to outside collection vendors
•         Researches and responds to vendor inquiries
•         Reviews remits and submits insurance billing requests where applicable during account review process
•         Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy
•         Reviews correspondence in the CWF system and takes appropriate account and document action
•         Reviews and authorizes affidavits related to patient billing, as applicable.
•         Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate
•         Analyzes accounts for legal pursuit by outside collection vendors
•         Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc.
•         Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.
•         Ensures  vendor  inventories  reconcile  to  SSC  systems  by  completing  recons  and updating I-Plans and or placements as needed by the end of each month.
•         Handles inquiries  regarding estate and bankruptcy accounts from patients and/or vendors.
•         Assist  with  the  Medicaid  Eligibility  vendor  reconciliation,  as  requested.Manages  the onboarding and termination process for vendors
•         Provides  support  during  vendor  transitions:  Medicaid  Eligibility,  Early  Out,  Primary  and
Secondary agencies.
•         Maintains  all  agency  reports,  remits,  etc.  to  meet  with  the  corporate  retention schedules. Work the acknowledgement and close and return reports monthly.
•         Handles all calls. Emails, eRequest and correspondence from collection agencies.

Responds to requests which include research payments, contractual, approving arrangements, audits, etc.
•         Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report.
•         Works Estate pool by reviewing accounts for insurance and assigning to agency as needed. Reviews other pools for previously identified deceased patients and takes require action up to and including placing account to Bad Debt.
•         Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy.
•         Work the agency acknowledgement and close and returns pools or through reports (if applicable).
•         Maintains agency reports and invoices within the corporate retention schedule.
•         Assists with Charity processing.
•         Perform Monthly Medicaid Reconciliation in accordance with the policy.
•         Practice  and  adhere  to  the  “Code  of  Conduct”  philosophy  and  “Mission  and  Value Statement”
•         Other duties as assigned

Job Requirements


•         Communication - communicates clearly and concisely, verbally and in writing.  This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.
•         Customer  orientation  -  establishes  and  maintains  long-term  customer  relationships, building trust and respect by consistently meeting and exceeding expectations
•         Interpersonal skills - able to work effectively with other employees, patients and external parties
•         PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•         Policies  &  Procedures  -  demonstrates  knowledge  and  understanding  of  organizational policies, procedures and systems
•         Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.


High school diploma or GED required.


One year of related experience required.
Parallon/HCA is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.


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