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Underpayment Resolution Team Lead Remote in Irving at Parallon

Date Posted: 4/19/2019

Job Snapshot

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Job Description

Have you led a team to exceed expectations? We have a great opportunity for an emerging leader, like you!
Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
As the Underpayment Resolutions Team Lead, you will have a positive impact on the team and lay the foundation to turn your job into a career in the exciting, growing field of healthcare!
Our leaders are expected to maintain a strict code of leadership which honors our company’s greatest asset, the people!  If you have a knack for motivating others to do their best work, we look forward to working with you!
Duties include, but are not limited to:
  • Lead by example and accountability to ensure excellence from each team member
  • Set, and prioritize goals for improved processes
  • Train, mentor and resolve account related questions for staff
  • Ensure the quality of each team members work product
  • Develop team members to resolve payment issues
  • Assist with development and implementation of department and project action plans
  • Assist with payroll activities for team members (i.e., time cards, edit sheets)   
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Ability to effectively communicate and build productive relationships with other departments, coworkers, subordinates, patients and payers
  • Critical-thinking skill
  • Experience balancing financial transactions
  • Experience and skill obtaining detailed information from payers
  • The ability to resolve intricate accounts
  • Knowledge/experience analyzing and assessing reimbursement or payment
  • Knowledge of reading/interpreting payer contracts

Job Requirements

Knowledge, Skills & Abilities 
  • Communication - communicates clearly and concisely, verbally and in writing
  • Customer Orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal Skills - able to work effectively with other employees, patients and external parties
  • PC Skills - demonstrates proficiency in Microsoft Office applications and others as required
  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic Skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

  • High school diploma or GED required
  • College degree or degree-in-progress, preferred

  • At least one year of related experience required
  • Prior leadership experience required. Informal experience will be considered.

Certificates/License - N/A

At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!
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