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Training Developer in Brentwood at Parallon

Date Posted: 6/10/2019

Job Snapshot

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Training Developer

Job Summary – The Training Developer is responsible for efficient and effective development, maintenance, and delivery of content-specific curriculums. This individual will work closely with subject matter experts to ensure course content and delivery meets the needs of targeted audiences. Proficient in facilitation and interpersonal communication, this team member also consistently demonstrates skills in organization, prioritization, and professionalism.

Supervisor – Education Director

Supervises – None

Duties (included but not limited to)
•Assist in performing an annual education needs assessment as input to the strategic education program
•Collaborate with leaders to determine the most cost-effective method for training based on the topic and audience
•Comprehend new concepts, content, and processes quickly and convert knowledge into effective training programs, and materials
•Develop content, deliver, and support training initiatives for various groups using a variety of delivery methods including classroom-based, 1:1, self-instructional materials, job aids, virtual classroom, and webinars/web events
•Apply adult learning concepts through program content and delivery
•Consult with team leaders and instructional designers to increase expertise in course design
•Utilize desktop publishing and graphics packages, simulation software, and audio/visual technology, to produce professional and effective training materials
•Maintain templates and standards for consistent course development and delivery (e.g., instructor evaluation processes, standard course content, and development methodologies)
•Demonstrate professional and appropriate interpersonal communication with staff of all levels
•Manage multiple priorities while adhering to deadlines
•Provide expertise and assistance to instructors, team members, and other locations, as needed
•Ensure completion of all training administration activities associated with training delivery
•Provide training reports to management, as needed
•Communicate opportunities for improvement in course materials
•Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
•Other duties as assigned

Knowledge, Skills, and Abilities
•Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling
•Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
•Interpersonal skills - able to work effectively with other employees, patients, and external parties
•PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
•Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
•Adaptability - maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
•Energy - consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
•Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results
•Stress Tolerance - maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization
•Learning Strategies - demonstrates working knowledge and application of learning sciences, adult learning principles, education delivery methodologies, and evaluation
•Learning Technologies – demonstrates working knowledge and application of learning technologies to support education development and implementation, including learning management systems, virtual classroom delivery tools, and education development software (such as Captivate, PowerPoint, Word, Excel, screen capture, and audio/video technology)

Bachelor’s Degree in Education or Learning Sciences. Equivalent work experience may substitute education requirements.

Minimum two to three years’ experience in content design, development, and training delivery required. Minimum one year experience in content development in virtual classroom delivery required.


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.