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Patient Access Central Unit Team Lead in Irving at Parallon

Date Posted: 4/21/2019

Job Snapshot

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Job Description

Do you believe you have management potential?  Do you have a passion for healthcare and helping others?  Do you enjoy working in a fast-paced environment?  Realize your leadership potential and apply today to be a Patient Access Central Unit Team Lead.   
Parallon's Mission: 
We serve and enable those who care for and improve human life in their communities. 

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
As a Patient Access Central Unit Team Lead, you would be responsible for timely and accurate pre-registration and insurance verification.  During the process of collecting patient information to set up an account, you would also accurately interpret managed care contracts while providing assistance to staff level employees as necessary to ensure compliance with department policies and procedures.  The Pre-Registration/Insurance Verification Representative Team Leader would also assist the manager(s) with staffing, report reconciliation and QA processes.
Duties include, but are not limited to:
  • Perform pre-registration and insurance verification within 24 hours of receipt of reservation/notification for both inpatient and outpatient services
  • Contact patient via phone (with as much advance notice as possible, preferably 48 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at the time of the appointment
  • Calculate patient cost share and be prepared to collect via phone or make payment arrangement
  • Follow scripted benefits verification and pre-certification format in Meditech custom benefits screen and record benefits and pre-certification information
  • Utilize appropriate communication system to facilitate communication with facility PTAC and other departments as required
  • Assists manager with the QA process as requested

Job Requirements

Knowledge, Skills & Abilities
  • Communication – communicates clearly and concisely, verbally and in writing
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Interpersonal Skills – able to work effectively with other employees, patients and external parties
  • PC Skills – demonstrates proficiency in PC applications as required
  • Policies & Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

  • High school diploma or GED required

  • Prior insurance verification experience required, at least three years preferred

Certificates/License - N/A

At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more!
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