Education Coordinator in Brentwood at Parallon

Date Posted: 7/9/2019

Job Snapshot

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
Education Coordinator

Job Summary – The Education Coordinator is responsible for supporting the efficient and effective delivery of education and training opportunities. This individual organizes learning programs and provides delivery support to the Education team members and program participants. The coordinator will upload and maintain current content in the Learning Management System and coordinate logistics for learning events. This person maintains a good working knowledge of the learning management system, team rooms, and department websites and supports team members to increase usability and technological savvy. The Education Coordinator works closely with the education team and training participants to help organize and communicate learning events. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectations.

Supervisor – Training Manager or Education Director

Supervises – None

Duties (included but not limited to)
•Administer the Learning Management System (LMS):
oMaintain current knowledge of LMS functions and obtain technical support, when needed
oSetup courses and classes
oUpload content (assessments, evaluations, course materials)
oMake assignments
oRegister students for classes
oEnter all course completion and event attendance information
oRun completion reports and other reports as needed
oMonitor attendance and completion statistics
oSupport team members with LMS functions

•Manage training administration
oDevelop participant lists
oCreate and maintain sign-in sheets
oPrepare print files and submit publication orders of all training materials
oManage the inventory of departmental supplies and training materials
oCreate training certificates; order and distribute training certificates/pins
oSupport the training documentation and development processes, as requested
oPublish content to website and team room
oAssist management with reporting and documentation

•Provide meeting planning for training and departmental events
oSupport instructors (on-site and deployed) with all on-site, remote, virtual, and market-based events
oCoordinate on-site and virtual events for internal and external customers
oManage guest services for all on-site and virtual events
oManage and coordinate on-site training rooms
oSupport selection and contracting of off-site meeting locations and rooms
oUtilize software to set up, support, record, and report on virtual training sessions and manage training administration functions
oUtilize software to organize and record virtual events, managing invitations and registration, monitoring participation, posting materials, and recommending opportunities to maximize engagement
oPlan and order food and beverage service
oOrganize audio/visual needs and presentation set up

•Maintain education library and course catalog, when appropriate
•Maintain confidentiality of all Patient Protected Healthcare Information and employee information
•Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
•Other duties as assigned

Knowledge, Skills, and Abilities
•Organization - proactively prioritizes needs and effectively manages resources
•Communication - communicates clearly and concisely, verbally and in writing, utilizing proper punctuation and correct spelling
•Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
•Interpersonal skills - able to work effectively with other employees, patients, and external parties
•PC skills - demonstrates proficiency in Microsoft Office applications and others as required
•Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
•Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately
•Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
•Adaptability - maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
•Energy - consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
•Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results
•Stress Tolerance - maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization

Associates Degree or applicable certifications required. Equivalent work experience may substitute education requirements.

•Minimum one year related experience required
•One year administering data in a Learning Management System
•One year coordinating training logistics
•Expertise in WebEx Event Center and Training Center
•Expertise in the desktop publishing tools, such as PowerPoint, Word, and Excel; familiarity with Microsoft Publisher
•Relevant education may substitute for the experience requirement


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.