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Director Implementations and Content Management in Brentwood at Parallon

Date Posted: 5/16/2019

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Job Description

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

Director of Implementation and Content Management

Job Summary – The Implementation and Content Management Director is responsible for providing strategic leadership and overseeing operations for the Implementation and Content Management areas. The director determines how their department impacts company and center strategy, then develops operational tactics and processes at the department level to support the strategies. The director proactively performs department analysis and collaboratively works with their managers to set department productivity and quality standards. Proficient in facilitation and interpersonal communication, the director also consistently demonstrates skills in organization, prioritization, professionalism, and coaching others.

Supervisor – Front Office Chief Operations Officer

Supervises – Implementation Manager, Content Management Manager

Duties (included but not limited to)

* Collaborate with other directors and management teams

* Proactively preform analysis including preparation, escalation, financial impact assessment, and potential resolution to align with strategic goals

* Participate in payor, PCA, and Division calls and meetings, including any needed preparation

* Promote external and internal customer service-relationship building, including communication, active listening, training, education, and problem avoidance

* Monitor trends and communicate significant shifts in market or operating conditions to leadership

* Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education

* Inform team’s management and staff regarding payor requirements, significant changes, and developments

* Review team’s performance to ensure timeliness, accuracy, compliance, and standards fulfillment as defined

* Oversee management of team’s personnel, providing recommendations for hiring, promotion, salary adjustments, and personnel action where appropriate

* Prepare staff review and prepare performance document for direct reports

* Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback

* Guide, maintain, and enforce departmental practices, methodologies, policies and procedures

* Establish and review internal controls to ensure goals, objectives, standards, and benchmarks for the department are met or exceeded

* Design, maintain and utilize reporting tools to track and review inventory, ensuring processes are moving through timely

* Identify operational opportunities and develop solutions

* Actively participate in the Internal and External Audit

* Identify, develop, and promote continuous improvement and best practice in processes and performance for improving department functions

* Maintain working knowledge of Revenue Cycle, workflow, systems, and tools used in the department

* Create and facilitate succession and development plans for the department Managers

* Lead in the creation and maintenance of a positive working environment with highly-engaged employees

* Review employee engagement results and facilitate the development of action plans

* Oversee operations of team’s functions such as handling intake items, communicating with internal and external business partners and accurate routing of requests for resolution

* Provide relevant guidance for Managers and other Directors to resolve internal and external workflow opportunities

* Keep COO informed of any significant developments within Implementation and Content management areas

* Support the Service Center staff in company-wide initiatives such as the development of operational models and education programs

* Assume a lead and or support role for innovation, knowledge sharing and leading practices identification within the Service Center and among peer group

* Maintain Business Continuity plans for your department functions

* Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

* Other duties as assigned

Knowledge, Skills, and Abilities

* Technical Expertise – some understanding of healthcare, including knowledge of healthcare terms and accounts receivable processes

* Strategic Analysis - analytical Review skills and ability to make decisions based on analysis

* Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

* Tactical execution - oversees the development, deployment, and direction of complex programs and processes

* Financial management - applies tools and processes to successfully manage to budget

* Project Management - assesses work activities and allocates resources appropriately

* Organization - proactively prioritizes needs and effectively manages resources

* Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with staff, Parallon Management, and Division and Group Executives.

* Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

* Interpersonal skills - able to work effectively with other employees, patients, and external parties

* PC skills - demonstrates proficiency in Microsoft Office applications and others as required

* Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems

* Basic Skills – demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately

Bachelor’s Degree in Business or related field required. If a desired applicant does not have a Bachelor's Degree, the requirement can be waived if they are currently in a Bachelor Degree program.

Minimum five years’ healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with Executive approval.


Physical Demands / Working Conditions– Requires prolonged sitting/standing, some bending, stooping, walking and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports or other information. Requires lifting papers/boxes and pushing/pulling up to 25 pounds occasionally. Work is performed in an office environment or hospital setting. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

OSHA Category– The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

Job Requirements