Assistant Director of Patient Access Operations Improvement in Richmond at Parallon

Date Posted: 8/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/5/2019

Job Description

Assistant Director of Patient Access Operations Improvement
 
 
This position will report directly to the COO
 
Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.
 
 
  • Work with all of the facilities in the Denver market in one home facility and spend 80% of your time rotating between facilities
  • Work collaboratively and closely with Parallon Business Performance Group Corporate on strategies related to Patient Experience and Staffing efficiency
  • Observe, coach and train all Concierges and other key Patient Access staff in the market to ensure the Parallon standards for customer service, patient check-in and registration are followed
  • Serve as a key resource in the deployment and implementation of new Parallon strategies, processes or technologies in the area of Patient Access, specifically related to Staffing Efficiency and Patient Experience
  • Review Patient Satisfaction results with Patient Access Director, Regional Patient Access Directors, Front Office COO and Parallon to make recommendations for improvement in performance and results
  • Ensure Front Office COO and Parallon are informed of deficiencies in the areas of staffing efficiency and barriers to achieving staffing plans and targes as directed by Parallon and/or the Shared Service Center
  • Work with the Patient Access Director to review and appropriate entry of data into the Parallon Staffing Tool and make recommendations to improve staffing efficiency
  • Review staffing target reports with the Patient Access Director, Regional Patient Access Director and Front Office COO on a weekly and/or monthly basis
  • Determine trends in operational performance and identify process improvement opportunities
  • Demonstrate high level of proficiency and knowledge in front office functions and responsibilities
  • Assume a lead role for innovation and knowledge sharing and leading practices identification within the Shared Service Center and among peer groups
  • Some understanding of healthcare including knowledge of healthcare terms and accounts receivable processes are required
  • Must be proficient in Microsoft Office applications and others as required
  • Must demonstrate the ability to organize, perform and track multiple tasks accurately in short timeframes, have the ability to work quickly and accurately in a fast-paced environment while managing multiple demands
  • Ability to work both independently and collaboratively as a team player and be adaptable
  • Analytical and problem solving ability and attention to detail are important
  • Must be able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

 
 
Parallon
Parallon is a wholly owned subsidiary of HCA Healthcare, one of our nation’s leading healthcare providers.  Parallon was formed in 2000 to handle end-to-end revenue cycle services, which includes patient registration, billing, collections, insurance verification, denial management and everything in between.
 
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