Assistant Director (Developmental) Patient Experience and Operations Excellence in Austin at Parallon

Date Posted: 7/20/2019

Job Snapshot

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Job Description

Does the business side of healthcare interest you? Are you a service-oriented, patient-focused leader? Take your career to the next level with Parallon!
As the Assistant Director of PTAC Operations Improvement, you are responsible for working with all of the facilities in specific markets within a Shared Service Center (SSC) regarding implementation of Business Performance Group (BPG) strategies, staffing efficiencies and any other assigned projects.  This leader will also work with the Concierges and other key Patient Access staff to ensure they have the knowledge and skills to meet Parallon standards for customer service, patient check-in and registration.    
Supervisor – Front Office COO
HCA Healthcare offers a generous total compensation package. You choose the health insurance plan that fits your needs. Our colleagues can customize coverage with multiple options for excellent medical, vision and dental plans. Additional benefits include Student Loan repayment, Tuition Reimbursement, Paid Time Off, matching 401(k), and our Employee Stock Purchase Plan.

What you will do in this role:

•         Work with all of the facilities in the market (e.g. Denver)
o   Office in one “home” facility and spend 80% of their time rotating between facilities
•         Work collaboratively and closely with Parallon BPG Corporate on strategies related to Patient Experience and Staffing efficiency
•         Observe, coach and train all Concierges and other key Patient Access staff in the market to ensure the Parallon standards for customer service, patient check-in and registration are followed
•         Serve as a key resource in the deployment and implementation of new Parallon strategies, processes or technologies in the area of Patient Access, specifically related to Staffing Efficiency and Patient Experience
•         Review Patient Satisfaction results with Patient Access Director, RPADs, Front Office COO and Parallon BPG and make recommendations for improvement in performance/results
•         Work with the SSC and BPG Corporate Staffing Directors, RPADs and PADs to implement staffing efficiencies in the facilities
•         Ensure Front Office COO and Parallon BPG are informed of deficiencies in the areas of staffing efficiency and barriers to achieving staffing plans and targets as directed by BPG and/or the SSC
•         Work with Patient Access Director on review and appropriate entry of data into the Parallon Staffing Tool and make recommendations to improve staffing efficiency
•         Review staffing target reports with the PAD, RPAD and Front Office COO on a weekly and/or monthly basis
•         Inform the Patient Access Director, RPAD and Front Office COO of any significant issues identified in the Patient Access area (i.e. patient experience, staffing efficiencies, employee concerns, etc.)
•         Provide a high quality resource of knowledge, skills and work experience to the SSC and associated facilities.
•         Conducts self in a professional, ethical and compassionate manner with all individuals and co-workers
•         Determines trends in operational performance and identifies process improvement opportunities
•         Demonstrates high level of proficiency and knowledge in front office functions and responsibilities
•         Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group

Job Requirements


Bachelor’s Degree in Business or Health Care required.  If a desired applicant does not have a Bachelor's Degree the requirement can be waived IF they are currently in a Bachelor Degree program.



Experience healthcare, hospital administration or related area, to include internships. Relevant education may substitute experience requirement with SSC Executive approval. 
Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare, has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.
If you enjoy positively impacting patient outcomes, we would love to review your application. Apply today to join the Parallon family and our commitment to caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.