Accounts Representative in Richmond at Parallon

Date Posted: 10/20/2018

Job Snapshot

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Job Description

Accounts Representative
Parallon is an affiliate of Hospital Corporation of America (HCA Holdings, Inc.) and is a leading provider of healthcare business and operational services. Parallon supports healthcare providers in the area of revenue cycle (billing, collections, denial management), technology, patient registration, insurance verification and health information management.
Job Summary – The Accounts Representative  (internal title: Vendor Collections Management Analyst) is responsible for performing account reviews, follow-up and resolution of bad debt pre-list and handling incoming calls from patients and agencies related to aged receivables.

Duties (included but not limited to):
 Reviews patient accounts for accuracy prior to placement to outside collection vendors
 Researches and responds to vendor inquiries
 Reviews remits and submits insurance billing requests where applicable during account review process
 Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy
 Reviews correspondence in the CWF system and takes appropriate account and document action
 Reviews and authorizes affidavits related to patient billing, as applicable.
 Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate
 Analyzes accounts for legal pursuit by outside collection vendors
 Responds to requests which include researching payments, contractual adjustments,
payment arrangements, audits, etc.
 Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.
 Ensures vendor inventories reconcile to SSC systems by completing recons and
updating I-Plans and or placements as needed by the end of each month.
 Handles inquiries regarding estate and bankruptcy accounts from patients and/or
 Assist with the Medicaid Eligibility vendor reconciliation, as requested.
    Manages the onboarding and termination process for vendors
 Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.
 Maintains all agency reports, remits, etc. to meet with the corporate retention
schedules. Work the acknowledgement and close and return reports monthly.
 Handles all calls. Emails, eRequest and correspondence from collection agencies.
Responds to requests which include research payments, contractual, approving
arrangements, audits, etc.
 Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report.
 Works Estate pool by reviewing accounts for insurance and assigning to agency as
needed. Reviews other pools for previously identified deceased patients and takes
require action up to and including placing account to Bad Debt.
 Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy.
 Work the agency acknowledgement and close and returns pools or through reports
(if applicable).
 Maintains agency reports and invoices within the corporate retention schedule.
 Assists with Charity processing.
 Perform Monthly Medicaid Reconciliation in accordance with the policy.
 Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value
 Other duties as assigned

Job Requirements

High school diploma or GED required.
One year of related experience required.
We offer free parking, training support, competitive salary and excellent benefits to include several insurance package options for Medical, Dental and Vision; Paid Time Off for vacation, sick leave and holidays, Employer-paid Short Term Disability, Company matching 401K and more!

Parallon is an Equal Opportunity Employer (EOE), minority/ female/ veteran/ disabled, offering a great work environment, challenging career opportunities, and competitive compensation.